Customer Service Representative - Navi Mumbai, India - Unifox Global
Description
Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines- Maintain a courteous and calm manner at all times to deescalate stressful situations
- Document personal information to create, update, or adjust customer accounts
- Prepare callrelated information for purposes of auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
Salary:
₹12, ₹22,000.00 per month
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Night shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
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