Contact Centre Role with Leading Health Insurance - Gurgaon, India - Skillventory
Description
Contact Centre role with Leading Health Insurance Company:
- From 6 to 11 year(s) of experience
- Gurgaon/Gurugramor
Roles and Responsibilities
Contact Centre role with Leading Health Insurance Company
Key Responsibilities
- Managing day to day planning for Contact Center.
- Adherence of the defined service delivery models.
- Drive ontime, accurate and quality service delivery within agreed KPIs
- Review & implement process changes for enhancing servicing experience in alignment with technology & functional teams.
- Build a customer centric environment with highest level of service standards.
- Manage & assess customer and partner service levels to enhance customer/partner experience, measurement through NPS and increase customer retention and drives new sales growth.
- To implement a training program to help team resources with product and process knowledge as well as service delivery skills.
- Adherence of the defined service delivery models.
- Drive efficiency through identifying areas where interactions could be avoided, automated & not repeated.
Preferred Skill Set
- Customer passion and delivery of value for customers
- Problem solving and resolution mission critical
- Result oriented
- Build fast innovative and agile business and can cope with pressure and setbacks
- Business awareness and industry knowledge
- Team working within department.
- Working Model:
- Office
- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Insurance
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills
- Health InsuranceEducation
- UG:_Any Graduate
Company Profile:
SKILLVENTORY
- Leading RPO
- Recruiter Name:_Riya Dave
- Contact Company:_
SKILLVENTORY - Telephone:_
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