Customer Care Executive - Mumbai, India - MyGlamm

MyGlamm
MyGlamm
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
yGlamm - JD - CUSTOMER CARE EXECUTIVE

Role & Responsibilities

  • Assist with daytoday operations and Identifying customer needs and helping customers to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure

resolution.

  • Process documentation and prepare reports relating to personnel activities like performance evaluations, etc.
  • Manage large amounts of incoming calls and hands on in Outbound calls as well.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet customer service team TATs and targets and call handling quotas.
  • Keep records of customer interactions, process customer accounts and file documents including Data mining,
organizing.

  • Follow communication procedures, guidelines, and policies. Maintain a good CSAT

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
Up to ₹300,000.00 per year


Benefits:


  • Commuter assistance
  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)
  • Health insurance
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