Resourcing - Bengaluru, India - VARITE INDIA PRIVATE LIMITED

VARITE INDIA PRIVATE LIMITED
VARITE INDIA PRIVATE LIMITED
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Duties:


  • The Advisor works closely with their Team Leader and provides them with insights and support to manage their team's daytoday performance.
  • This includes delivering our customers with a great experience, driving continuous improvement initiatives, and building our Advisors' capability and confidence, so they become experts in their chosen field.
  • To add to this, the Advisor has specialist knowledge and uses this to assist with more complex queries, process, or systems issues.
  • Generates weekly, monthly and adhoc reports regarding team, Resourcing and Resolution related topics
  • Works with "ticket & workfeed action distributor" to monitor team's workload, monitors their performance against workload allocated to them and shares any relevant insights on team performance with their Team Leader. Manages workload distribution related questions.
  • Manages backup activities in case of absence
  • Advises on Policy where there is challenge or question, provides advice on interpretation and ensures consistency of approach
  • Coaches and directs team members in regards of queries

Skills:


  • Previous experience in HR desirable and/or customer service environment essential.
  • Fluency in verbal and written English and Spanish is essential, and Portuguese is preferred

Required Skills:
INVOICE ENTRY, SAP, EXCEL, MICROSOFT OFFICE, CUSTOMER SERVICE ORIENTED
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