Service Coordinator - Bhosari, Pune, Maharashtra, India - proarc welding & cutting systems pvt ltd

proarc welding & cutting systems pvt ltd
proarc welding & cutting systems pvt ltd
Verified Company
Bhosari, Pune, Maharashtra, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Ugent Opening

Post :
Service Coordinator Executive


Location:
Bhosari, Pune.

**Contact:
- ** HR Tejaswini

**Skill Requirements:
- *
  • Fluent in Hindi, Marathi and English and mail communication
  • MS Excel Advance.
  • Able to plan and implement service improvement strategies
  • Indepth product knowledge &ability to identify different parts of the machine.
  • Good Intrapersonal skills and timemanagement skills for internal coordination.

Responsibilities:


  • Assess telephonic client issues and provide recommendations to fix problems by telephonic guidance
  • Assess the onfield service needs of clients and assign service engineer of the region
  • Ensure adequate, timely, and costeffective services and respond to any issues that occur during the delivery of services.
  • Maintain good communication with customer & field service engineer to assure there are no gaps in services
  • Ensure the necessary spares are dispatched with proper documentation and follow up to fill ongoing service needs
  • Create and maintain a database of clients and tracking clients' service records.
  • Maintain good relationships with service providers and clients to keep customer base
  • Analysing service revenue sales wrt machine sales & submitting monthly report.
  • Facilitating programs and services, job training, and transportation.
  • Monitoring the services being provided, evaluating the quality of services and identifying areas that need improvements.
  • Following up with clients regularly to assess and ensure their satisfaction.
  • Sending AMC offers& assists service managers and engineers in orders and approaching new customers.
  • Work with marketing department to ensure smooth execution of media campaign.

Job Types:
Full-time, Permanent


Salary:
₹15, ₹33,631.36 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift

Supplemental pay types:

  • Commission pay
  • Joining bonus
  • Performance bonus
  • Yearly bonus

Experience:

- total work: 1 year (preferred)


Ability to Commute:

  • Bhosari, Pune, Maharashtra (required)

Ability to Relocate:

  • Bhosari, Pune, Maharashtra: Relocate before starting work (required)

Work Location:
In person


Speak with the employer

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