Customer Relationship Executive - Trichur, India - STUDY MEDIC
Description
1. Lead the development and implementation of comprehensive CRM strategies aligned with the organization's business goals. This includes defining customer segmentation, targeting, and positioning strategies.- Oversee the CRM system's overall functionality, ensuring data accuracy, security, and seamless integration with other business systems.
- Analyse customer data to gain insights into customer behaviours, preferences, and needs. Use data-driven insights to make strategic decisions and enhance customer experiences.
- Map and optimize the customer journey across all touchpoints and interactions with the company. Identify opportunities for improvement and implement strategies to maximize customer satisfaction.
- Implement personalized marketing and communication strategies based on customer data, ensuring relevant and timely interactions with customers.
- Develop lead nurturing processes to convert prospects into customers and support the sales team in closing deals.
- Collaborate with marketing, sales, and customer service departments to ensure a cohesive and unified approach to customer relationship management.
- Monitor the performance of CRM initiatives, track key performance indicators (KPIs), and prepare regular reports for management to assess the effectiveness of CRM strategies.
- Implement methods to collect and analyse customer feedback to measure satisfaction levels and identify areas for improvement.
- Ensure compliance with data protection regulations and maintain high standards of data privacy and security in all CRM activities.
- Provide training and support to CRM system users to enhance their understanding of CRM tools and best practices.
- Continuously evaluate CRM processes and workflows to identify opportunities for optimization and efficiency.
- Stay updated with industry trends, conduct market research, and analyse competitor activities to inform CRM strategies and stay ahead of the competition.
- Develop and implement customer retention strategies, loyalty programs, and customer advocacy initiatives to foster long-term customer loyalty and advocacy.
Job Types:
Full-time, Regular / Permanent
Pay:
₹120, ₹180,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Thrissur, Pin:680501: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
Language:
- English (required)
Work Location:
In person
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