Customer Service Coordinator - Ankleshwar, India - Pioneer Management Consultant
Description
Employment Type:
Permanent
Key Skills:
Customer Service,Order Management,Order Processing,Customer Complaints,MIS
Location:
Ankleshwar
Functions:
Logistics/Supply Chain
Detail Job Profile:
About Client:
A Leading Manufacturer - Building Materials
Position:
Customer Service Coordinator
Location:
Ankleshwar
Department:
Supply Chain
Reporting to:
Customer Service Manager
**Criteria:
- **Any Graduate with 1+ years of experience in Sales-support/customer service
**Job Profile:
- **To manage the complete order management life-cycle, ensure excellent services to the customers, coordination activities from plant location, communication with sales & other concern departments, management of customer relationship, and support sales team to achieve targets for the region.
Technical Skills:
- Strong technical background
- Good understanding about the commercial aspect of business
- Providing presales & postsales support
- Analytical: enjoys and is good at working with numbers and solving problem
- Prepare quotations, sales reports
- Provide product & service information & advice
Responsibilities:
- Order processing in system keeping in view production schedule, material availability
- Coordination with Sales, Production planning, Logistics, Accounts department in line with market requirements, inventory, forecast, and production schedule, dispatches, customer financials to ensure customer delight
- Assist organization in achieving business targets.
- To anticipate and deliver on customer needs & develop a long term business relationship with customers.
- New product promotion and market feedback to management for better sales strategies.
- Own and resolve customer grievances in a timely manner.
- Follow up to ensure that appropriate actions were taken on customer's' requests.
Please note:
Our client has a stringent reference check policy, so pls do not provide any misleading information nor do suppress any information.
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