Application Support - Chennai, India - Citi

Citi

Verified Company

Chennai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as SME to senior stakeholders and /or other team members.

Qualifications:

813 years' experience in an Application Support role.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and reprioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that nonIT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good allround technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Experience with handling Linux Operating systems
Proficient in SQL using Oracle and SQL server DB, experience with GoldenGate
Middleware exposure including NDM configuration experience, SFTP knowledge and MQ configuration knowledge
Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
Experience with scheduling jobs using Autosys tool
Experience with Scrum methodologies and JIRA

Good to have

Experience with cloud based technologies
Openshift, Couchbase, MongoDB

Education:

Bachelor's/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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