Voice Collection Process - Mumbai, India - Gratitude India Manpower Consultants Pvt. Ltd.

Gratitude India Manpower Consultants Pvt. Ltd.
Gratitude India Manpower Consultants Pvt. Ltd.
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Title:
Voice Process Collections

  • Night Shift


We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

Salary
- upto 35k, also depends on your last drawn salary


Responsibilities:


  • Respond to customer inquiries and provide assistance via call in a timely and accurate manner
  • Identify and escalate priority issues to the relevant team for resolution
  • Maintain accurate and detailed records of customer interactions and transactions
  • Identify and suggest process improvements to enhance customer satisfaction
  • Stay uptodate with product knowledge and process changes
  • Ensure adherence to company policies and guidelines

Requirements:


  • Excellent written and talking communication skills in English
  • Strong attention to detail and accuracy
  • Ability to multitask and handle multiple chats simultaneously
  • Willingness to work in Night Shifts

Qualifications:

  • Minimum educational qualification of a high school diploma or equivalent
  • Basic computer knowledge and typing skills
  • Ability to adapt and learn quickly
  • Should have atleast 24 months of International BPO experience for SSC pass
  • HSC pass with atleast 18 months of BPO experience
  • Graduates should have atleast 12 months if experience

Salary:
₹30, ₹35,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Flexible shift
  • Rotational shift
  • UK shift
  • US shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (required)

Experience:

- total work: 1 year (required)

  • Collection voice process: 1 year (required)

Language:


  • English (preferred)

Speak with the employer
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