Gsa - F&b - Bengaluru, Karnataka, India - GRAND MERCURE

GRAND MERCURE

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
Welcome the guests by greeting them as per the standards.
Any matter which may affect the interests of
Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless coordination & cooperation with all departments of
Grand Mercure Bengaluru at Gopalan Mall to ensure maximum cooperation, productivity, morale and guest service.
Identify optimal, cost effective use of the resources and educate the team on the same.
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
Ensure to be familiar with all dishes on the menu.
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and reset the table for the next arrival
In the absence of the Food & Beverage
Team Leader ensure to take guest orders, advice guests on specials menu options.
Ensure to be familiar with the property lay out, fire exits and elevator locations.
Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage
Team Leader.
Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Qualifications
Diploma/Degree in Hotel Hotel Management or any other equivalent qualification

Additional Information
Minimum of years of Experience / Fresher