Associate - Kolkata, India - Quess IT Staffing

Quess IT Staffing
Quess IT Staffing
Verified Company
Kolkata, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

About Us
"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified - a testament to our excellent culture, people, and processes."


About Company

Roles and Responsibility

Position:
Associate


Grade:
A- A4


Duties and Responsibilities:


  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization's service and product information.
  • Identifying, escalating priority issues and reporting to the highlevel management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

Requirements:


  • Open availability:
Monday through Sunday.

o24x- Experience in dealing with the public.

  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multitasking skills.

Skills and Specifications:


  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.

Education:


  • High school diploma or equivalent.
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