Customer Support Associate - Bengaluru, India - Scaler Academy

Scaler Academy
Scaler Academy
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key responsibilities would involve a mix of the following:

  • Identify customer needs and help customers use specific features
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Must-have mindsets and skillsets:


  • Tolerance for ambiguity: A 'getitdone' rather than a 'waitforperfection' approach. A
good bad-answer is better than no answer at all.

  • Iterative problemsolving: which means understanding problems clearly, and rapidly
iterating on creative and implementable solutions

  • Bias to own, hustle and deliver: which means an innate urge to take lead on new
initiatives, by default, and not wait to be told what to do. You should want to own things;
not wait to follow someone else.

  • Obsession with excellence: which means being thoughtful, independent and detailed with
all inputs and outputs

  • Clear communicator: Excellent communication and writing ability is a must.
  • Caring and inspirational teammate: which means bringing the best out of every colleague,

always :
)

  • Versatility and focus to adapt: Ability to understand and work with a diverse group of
people from a variety of backgrounds and teams.


Why Scaler?

  • Empowering role: You get a frontrow seat to a highgrowth business in a burgeoning
industry

  • Distinctive team: Our team is an inspiration powerhouse built with the best of Facebook,
Google, Twitter, McKinsey, BCG, Sequoia Capital, Bain Capital and Hotstar to name a few

  • Unicorn trajectory: Unlike 99% of startups, we believe in sustainable growth. No wonder,
we are profitable and on course to be a unicorn in the next 24-36 months

  • Marquee investors: Our investors are marquee firms such as Sequoia Capital (Investors in
Google, Apple, and Cisco) and Tiger Global (major investor in Flipkart). We are also backed

by the Singapore govt along with other strategic angel investors

  • Culture of a caring meritocracy with great perks: A caring meritocracy built by
inspirational leaders; free food, health insurance, ultra-chic office space, and a great

manager and teammates in the Growth Marketing team.

  • Market leading compensation: If we like you, we will make sure you like our offer :)

Salary:
Up to ₹580,000.00 per year


Benefits:


  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:


  • English (required)
  • Hindi (required)
Application Deadline: 10/11/2023
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