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    Urgent Search Marketing Operations Manager - Ahmedabad, India - IMS People Possible

    IMS People Possible
    IMS People Possible Ahmedabad, India

    5 days ago

    Default job background
    Marketing / Advertising / Public Relations
    Description

    Marketing Operations Manager Job Responsibilities:

    • Markets products by managing staff, researching, and developing marketing plans, maintaining response operations, and maintaining quality ratings.
    • Recruits, selects, onboards, and trains employees; maintains a safe and secure work environment; and developing personal growth opportunities.
    • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; and initiating, coordinating, and enforcing systems, policies, and procedures.
    • Maintains customer response operations by establishing work schedules and assigning employees and providing backup.
    • Maintains quality service by establishing and enforcing standards, training representatives, monitoring calls, surveying customers, and evaluating outcomes.
    • Resolves customer problems by training telemarketing service representatives, maintaining reference manuals and dialogue guides, providing information, and answering questions.
    • Maintains work process flows by coordinating information and requirements with related operational departments and participating with and providing resources to business improvement teams.
    • Keeps management informed by preparing reports, preparing presentations, interpreting information, and making recommendations.
    • Maintains equipment by coordinating requirements with telecommunications and information services departments, examining stateoftheart technology, recommending upgrades, and controlling installations.
    • Oversees brand data and analytics and emerging market trends to strategize ways to increase market share.
    • Plan, direct, and coordinate marketing policies and programs to increase customer interest and demand for products and services.
    • Works with vendors to deliver physical manufacture and delivery of marketing materials and assets to clients and the public.
    • Negotiates contracts for advertising, marketing, and promotions.
    • Monitors internal costs and competition pricing to develop pricing and discounting strategies.
    • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, benchmarking stateoftheart practices, and participating in professional societies.

    Marketing Operations Manager Skills and Qualifications:

    • Market knowledge
    • Planning
    • Quality focus
    • Customer service
    • Process management
    • Presentation skills
    • Technical understanding
    • Financial planning and strategy
    • Excellent written communication skills
    • Negotiation skills
    • Budgeting
    • Leadership and management skills
    • Strategic mindset
    • Critical thinking and analytical skills

    Education, Experience & Licensing Requirements:
    Bachelor's Degree in marketing or related field, MBA a bonus

    3-5 years marketing experience

    Previous management or supervisory experience
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