Associate-colleague Help - Bengaluru, India - Tesco

Tesco

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Description

Tesco Bengaluru

We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers.

With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers.

Tesco Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.

At Tesco Business Services, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best in class intelligent Business Services model.

We do this by building a world class business services model by executing service model framework right at the heart of everything we do for our worldwide customers.

The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimising processes.

Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.

At Tesco, inclusion means that Everyone?s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco.

It is embedded in our values:
we treat people how they want to be treated.

We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues ? who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Job Description:

In this job; I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

Ensuring I understand our Core Purpose and the role I play in delivering this
Role modeling the Tesco values and leading by example in what I do and how I behave
Understanding the part I play in delivering our key metrics and performance measures
Provide support based on Tesco people policy to UK colleagues
Provide support to colleagues on maternity/paternity/shared parental leave/lifestyle break/career break/flexible working/performance and absence management related issues and queries
Understanding and interpreting the UK legislative rules; Tesco policies; diverse terms & conditions; payroll system and the procedures for Payroll activities
Work efficiently and in partnership with other people teams for quicker resolutions
Delivering my role and all relevant KPIs; consistently and to agreed quality and reliable service standards
Delivering my own personal objectives; preparing for and participating fully in everyday and structured conversations with my colleagues and manager
Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
Taking ownership of the issue and using my knowledge and behavioural skills to engage; understand; action and deliver with confidence
Use my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
Identify what is getting in the way and be a catalyst for improvement by highlighting the issues
Continually developing my skills to be the best I can be in my role
Following our Business Code of Conduct and always acting with integrity and due diligence.

Key people and teams I work within and outside of Tesco:

Teams within & outside People Operations.
Colleagues in UK (Stores; Office; Bank; Store Personnel)
People Advisor / People Partner in Head Office.
External vendors like L&G.

Operational skills relevant for this job:
Strong Communication skills in English

Effective written communication

Understanding of HR domain like policies etc. (good to have)

The ability to form positive relationships with

colleagues

Knowledge of Microsoft Word; Excel and

Outlook

Experience relevant for this job:
Background of working in Payroll and HR environment is desirable though it's not a must

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