Customer Service Agent - Bengaluru, India - Webhelp

Webhelp

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Advisor

Location

Bangalore, India
Language

English***
Job Advert:
If you're looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine We're looking for dynamic team players with a passion for people to provide voice and non
voice process support on behalf of an international client from our Bangalore office.

You'll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We want fast learners and problem solvers who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer expectations.

What you'll be doing

Follow communication procedures to resolve partner issues promptly
Document and maintain records of customer interactions
Collaborate with crossfunctional teams to find solutions for partner concerns
Ensure timely resolution of complaints and queries
Take ownership of open cases and prioritize closing them
Meet service level agreements and requested deadlines
Strive for excellent service and exceed customer expectations
Maintain high partner satisfaction for ongoing relationships
Adhere to operational and quality standards
Provide highquality support across different channels
Act on feedback from reporting managers
Adapt quickly to product and process knowledge
Comfortable working independently and in a team

What you'll need

Graduate
Minimum 1 year of experience working on an international campaign in a contact centre environment
Fluency in English spoken and written language
Attention to detail
Availability to work shifts in rotational shifts
Clear credit and criminal records

What we're offering

Competitive salary
Day shift only
Fixed weekend offs
Medical benefits
Rewards and recognition all year round
State of the art facilities including cafeteria, indoor games and other recreation activities

We'd love to get to know you better. After applying, you will be sent a link to complete a quick online chat which must be completed. Take this opportunity to advance your career with our collaborative team of game-changers today.