Travel Counselor - Bengaluru, India - American Express Global Business Travel

American Express Global Business Travel

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road.

With approximately 16,000+ employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We're moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers.

Our clients' success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations.

As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization.

We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.

Get ready to take your career to new heights.

For more information about American Express GBT, please refer to our website:

Primary Responsibilities Include:

Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
Should have experience in handling face to face client
Open to work in pressure and critical situation
Managing and building relationship with the VFS and embassies plus vendor's in order to get timely confirmations
Handle corporate clients with their travel requirement like visa request
Coordinate with multiple departments to ensure quick resolution for the customer, Need to adhere SLA
Build excellent business relationship with customer groups, peers and seniors
Ensure Travel policies are adhered
Should be team player and manage show alone if required
Expect to work on financials (card reconciliation will be extra advantage)
Ensure latest updated policies, procedures, desk Instructions are read & complied
Excellent Customer service and communication skills (Both Written and Verbal)
Knowledge Of corporate travel economics and travel technology/tools will be an added advantage
Service online requests for clients where online requests are decentralized through the offline servicing team
Deliver expectations against individual and shared team key performance indicators

Requirements:

Minimum educational qualification required is Graduate
Diploma / Post Graduation in travel & tourism would be added advantage
Minimum 2 years of relevant experience in Visa for various categories(Business/Tourist/Work) & various countries (US, UK, Schengen & APAC)
Good understanding in international travel requirements and documentation
Good verbal and written communication and interpersonal skills
Ability to work under pressure and multitask while maintaining professional rapport with corporate clients
Good problem solving skills and attention to details
Willingness to learn and strong understanding that learning never ends is a must

Reports to

Team Coach

Location

India - Bangalore

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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