Subject Matter Expert - Chennai, India - Wipro Limited
Description
Overview:
Should be a graduate, CISCO CCNP switching & routing certified & any 3 OEM
Certification (Tipping Point (Trend Micro) Certified Professional/Cisco CCNP Security/
Checkpoint Certified Security Expert (CCSE) R80.x/ Aruba Certified ClearPass
Professional (ACCP) / Cisco CCNP Data Centre).
ii. Overall responsibility for the entire project including - Network Monitoring &
Maintenance, Inventory Management Spares management and SLA Management,
Reporting and monthly project review, Escalation support for complex problem
resolution to L2 team and is responsible for maintaining, configuring, troubleshooting
and upkeeping of the entire bank?s network including all data centers and external
business partner networks.
iii. Coordinate with NOC and Helpdesk to close pending issues
iv. Analyse, approve and provide Root Cause Analysis (RCA) for any critical incidents
v. L3 will lead the NOC, head Helpdesk and coordinate for new projects, coordinate with
OEM other departments and external business partners, emergency Response Team,
network amalgamation and migration, network architecture changes, root cause
analysis, and resolve other network issues
vi. Arrive at the network topology changes whenever required by the bank.
vii. Is responsible for providing the ?plan of action? for the DR Drill, other drills and coordinate
with other user/technical departments, service providers for successful completion of the
DR Drill and provide reports.
viii. Should be conversant with Network infrastructure planning, complex change and
configuration management, audit, training etc.
ix. Should induct/remove network devices at critical locations
x. Fix the vulnerabilities and audit findings
xi. Follow up on TAC cases
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