IT System Administrator - Bengaluru, India - m360 Research

m360 Research

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Description

About m360 Research:
m360 Research is a full-service market research agency specializing in the healthcare space.

Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers.

Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

Job Description:

This role will be working in rotational shift (Morning Shift, Noon Shift and Night Shift)

Work from Office

Overview of Role
The IT Support Specialist role at M360 India, will maintain computer hardware and software within the global business.

Implement, Maintain, and Support M360's growing Infrastructure.

Incumbents to this role will assist in maintaining & building highly available networks and resilient architecture that meets business objectives as well as Service Level Agreements.

Running environments based not only on classic infrastructure but operating within the infrastructure as a service (IaaS) and infrastructure as code (IaC) within on-premise and cloud-hosted environments.

This role will also maintain and effectively run a Help Desk team covering a 24hr shift patterns with a global internal customer footprint.

Outside of this, you will be expected to take the lead on global technological projects, reporting updates, changes and progress to the Global IT Director.

Responsibilities

Configuration, Installation, Maintenance, and Upgrade of the Local Area Network (LAN) and/or wide area network (WAN).
Maintaining the highest level of Network Security.
Research, Evaluate and recommend Hardware and Software requirements.
Troubleshoot on challenges for our Internal and External customers.
Lead & Assist teammates in various IT related functions.
Be a part of our shift rota
3rd line support and escalation point for the core helpdesk.
Lead the helpdesk in supporting the business.
Team escalation point for Technical Issues.
Outofhours support where & when necessary.
Control Change Management, monitoring and emergency response.
Local team leading, training, and mentoring

Essential Skills

Good Communication skills.
Experience managing projects remote projects
Knowledge and experience in Systems Engineering, Administration, and Operations. Hardware and Software fault diagnosis and remediation.
Excellent analytical and organisation skills.
Experience in managing multitier enterprise infrastructure environments, within a commercial setting.
Experience with Distributed Systems and operating them as they scale.
An eye for detail and accuracy.
The ability to work quickly, under pressure and to deadlines.
Experience in managing a helpdesk

Desirable Skills

Experience in building and deploying project infrastructure across a variety of platforms; Physical, Virtualised and Containerised.
Experience of cloudbased technology such as Amazon Web Services (AWS).
Experience in managing a team

Essential Technical competency's

VMWare ESXi virtualisation
Cisco firewalls and switches
VLANs and Routes
VPN topologies
AD, DNS, DHCP
PowerShell scripting

Qualifications:

Technical Degree - BCA, MCA

Additional Information

Minimum Experience

Knowledge, Skill, Ability:

Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
Strong Microsoft Office skills
Ability to learn new technologies and systems