Client Servicing Executive - Chennai, India - Birth Marque

Birth Marque

Verified Company

Chennai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description
We are looking for a dedicated and motivated Client Servicing Executive to join our Customer Service department. You should be able to identify and resolve client queries and complaints in a professional and timely manner. Besides, you should be able to maintain a record of your interactions with clients. As a Client Servicing Executive, you should own excellent communication skills and strong listening skills. Also, you should be able to display calm composure at all times. Moreover, you should provide guidance and support to team members as and when required. Also, you should be able to fulfill monthly/yearly revenue and departmental targets.

Role and Responsibilities

Identifying and resolving client queries
Maintaining a detailed and accurate record of all client details and communications
Building and maintaining longlasting business relationships with clients
Ensuring to respond to client queries in a professional and timely manner
Assisting in the hiring process and providing necessary guidance to the team members and new recruits
Providing clients with relevant information on the products and services offered by the company
Identifying and making promotional/marketing offers to potential clients
Achieving the monthly/yearly revenue targets
Performing onsite sales visits
Drafting and negotiating the terms and conditions mentioned in the client service agreement

Requirements:

Bachelor's degree in Business Administration, Business Management, or a related field
Proven work experience in the Customer Service department as a Client Servicing Executive or a Client Service Representative
Familiarity with CRM software like Freshworks, HubSpot, and Insightly
Excellent communication and interpersonal skills
Good time management and organizational skills
Strong analytical and problemsolving skills
Deadlinedriven and highly motivated individual
Ability to maintain a calm composure in stressful situations
Good listening skills
Ability to work independently and collaboratively
Ability to offer excellent customer service
4 years in respective fields.

Salary:
₹15, ₹30,000.00 per month

Schedule:

Day shift

Ability to commute/relocate:

Aminjikarai, Chennai ,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

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