Front Office Executive - Palakkad district, India - Avitis Super Specialty Hospital

Avitis Super Specialty Hospital
Avitis Super Specialty Hospital
Verified Company
Palakkad district, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

JOB RESPONSIBILITIES:

  • Registration of patients.
  • Entering patients consultation entry.
  • Taking Bill for the consultation.
  • Attending the phone calls in their concerned area.
- connecting the call for particular departments.

  • Informing about the availability/Non availability of doctor in OP to patients and patient bystanders.
- co ordinating with the nursing staffs.

  • Tallying the cash properly and submitting the same to finance department.
  • Passing the accurate information to the patients and bystanders.
- pro-actively working according to the situation.

  • Co ordinating with the concerned SLE's regarding patients op consultation.
  • Maintaining records of transactions and interactions.
  • Appropriate and timely followups wherever required.
  • Follow the rules, regulations, policies laid down by the management.
  • Escalate unresolved queries to respective departments for accurate redressal.
  • Adherence to grooming standards for self.
  • Ensure efficient management of patient traffic.
  • Able to work morning, evening, weekend, holiday, and overnight shifts if it demands.
  • Work together with multiple departmental persons to manage daily operations of the assigned service area to ensure its smooth running on daily basis.
  • Handle operational escalations in the department.
  • Manage customer complaints and follow up with service recovery.
- listen to the problems and suggestions given by patient & bystanders and ensure that necessary action has been taken.

  • Inform the particular department of facilities, if anything has to be repaired and ensure that the problems are rectified.
  • Work with management team to improve operational systems, processes and policies to support management reporting.
Respond to the needs of the customer sensitively

EXPERIENCE-0-5 Years

QUALIFICATION-Any Degree


Salary:
₹150, ₹200,000.00 per year


Benefits:


  • Leave encashment
  • Paid sick time
  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Palakkad district, Palghat , Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • Why do you think you will be a perfect fit for Front office Executive Role?

Education:


  • Diploma (preferred)

Language:


  • Malayalam (preferred)

Shift availability:

  • Night Shift (preferred)
  • Overnight Shift (preferred)

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