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    Sr. Associate WFM - Pune, India - Tech Mahindra Limited

    Tech Mahindra Limited
    Tech Mahindra Limited Pune, India

    2 weeks ago

    Default job background
    Full time Technology / Internet
    Description
    Job Title :
    Sr. Associate WFM (MIS)

    Location :
    Pune

    Experience : 2 Years

    Skills :

    Should have strong knowledge on Ms Excel Advanced Formulas & Contact Center Formula ( AHT, Shrinkage, Attrition, SLA, Occupancy, Utilization, SLA ) .

    If known VBA, Python is an added advantage.

    Job Description :



    • Analysis – Strong Analytical skills
    • Should be able to handle & achieve the departmental requirements
    • Maintain data integrity
    • Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
    • Should be open to change, Multi-tasking skills
    • Accurate and Timely reporting
    • Client Management – Internal and External
    • Ability to work on data and generate various types dashboards, reports/ad-hoc reports
    • Meeting client requirements within TAT and with accuracy
    • Ability to handle high level data analysis and data
    Applicant's Specifications :


    • Good verbal and written communication skill
    • Good knowledge of MS Excel & other MS Office Applications
    • Ability to think strategically and work in terms of business opportunity and growth
    • Candidate should be ready to work in a 24*7 environment
    • Ability to handle pressure and a natural go getter
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