Desktop Support Engineerl2 for Andheri Location - Mumbai, Maharashtra, India - Aforeserve Ltd

Aforeserve Ltd

Verified Company

Mumbai, Maharashtra, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job opening for
Desktop Support Engineerl2 for Andheri Location

Client

Reliance Jio

Experience -2Years to 3 Years.

Qualification - Any graduate.

Salary-30k ctc

Roles & Responsibility

As a VIP Support Specialist, you will be responsible for delivering exceptional technical assistance and personalized support to our company's VIP clients.

You will serve as the primary point of contact for resolving their technical issues, answering inquiries, and ensuring their satisfaction with our products or services.

Troubleshoot and resolve software, hardware, and network issues for VIP clients.
Act as a liaison between VIP clients and internal technical teams to escalate and resolve complex issues.
Proactively monitor VIP clients' systems and provide recommendations for improvements or optimizations.
Maintain detailed records of VIP client interactions, technical issues, and resolutions.
Coordinate with other departments, such as sales and account management, to ensure VIP clients' needs are met.
Conduct periodic checkins with VIP clients to gather feedback and address any concerns or requests.
Stay informed about new product features, updates, and industry trends to effectively support VIP clients.

Education: