Operations Technician - Bengaluru, India - EY

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

SharePoint Operations Engineer
In our globalizing economy the availability of skills and expertise is becoming more and more distributed.

Within the Compute Services - SharePoint Operations team, we enable EY professionals to meet the increasing pace of business change by delivering productivity and collaboration solutions that empower them to work together where they want and how they want.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently.

We have over 300,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.

Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.

Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) - ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the most affordable possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity
The SharePoint Operations Engineer is part of a global SharePoint team in a large, complex, and multinational environment. They have expert knowledge in SharePoint (both Cloud and On-Prem).

The individual will be providing Level 3 Operational/Engineering support for areas involving SharePoint Online, with a good understanding of SPO and associated technologies, SharePoint On-Prem, MS Teams, OneDrive for Business, and other M365 services.

Your key responsibilities

Indepth knowledge of SharePoint, its features, and related M365 services.
Experience in installing and configuring SharePoint 2016,2019 & SE.
Good troubleshooting skills in both sharepoint onprem (2016/SE) along with SPO.
Advanced experience with Microsoft PowerShell scripting & automation.
Intermediate to advanced knowledge of CSOM, MSMQ & Provider Hosted Apps (PHA).
Intermediate experience with continuous integration systems.
Understanding of multiple access and authentication models such as NTLM, Kerberos, Claimsbased, ADFS, SSL, card services, TMG, UAG, etc.
Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
Detailed understanding of both Classic and Modern SharePoint functionality including Lists, Document Libraries, Pages, Search, Permissions, and Settings
Indepth support knowledge and experience in providing 24/7 support for SharePoint
Indepth knowledge in troubleshooting SharePoint end user/client issues.
Indepth knowledge in SharePoint permissions, webparts, lists, views and any other site level issues.
Expert knowledge in Incident management, Service requests, Change requests and ServiceNow processes for SP support.
Indepth knowledge on SharePoint support workflow, level 1, level 2 and level 3. This role is for Level 3 support.
Capability to help customer to fix the issue and/or create tickets for Microsoft for further troubleshooting.
Indepth knowledge on PowerShell scripting and automation experience using scripts.

Desirable

Knowledge in deploying SharePoint solutions, updating automation scripts and html pages.

Desirable

Knowledge of Power Platform products, Power Apps, Power Automate, Power BI
Experience with SCRUM/Agile development process is a plus.

Skills and attributes for success
How your skills and experience will make an impact:

To qualify for the role, you must have

History of working credibly within teams and delivering high level of support services on the SharePoint platform
Proactively anticipates service issues before they occur and able to make recommendations around resolution.
Proactively monitor outages within a small group or wider group.
Ability to communicate platform capabilities to cus