Brand Representative - Mumbai, India - Supportstraw

Supportstraw
Supportstraw
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Our client is a dynamic direct-to-consumer (D2C) company involved in the apparel industry, with a mission to provide individuals with customized daily wear clothing options and focusing on all natural fabrics meant to last you forever.

As a Brand Representative, you will play a vital role in retaining customers through excellent customer service and growing the brand through upselling and online marketing.


JOB SUMMARY
We are seeking a motivated and energetic team member to join our team. In this role, you will be responsible for managing the end-to-end customer support and marketing for our D2C client. If the D2C space excites you, this would be the perfect position for you


RESPONSIBILITIES

  • Resolving complaints through interactive communication to ensure customer satisfaction.
  • Connecting with customers on calls as and when required.
  • Identifying and assessing customer's needs and promoting the products through upselling and crossselling.
  • Helping with personalization and customization as per customer requirements.
  • Understanding why customers abandoned their carts and trying to assist them in making the conversions.
  • Growing the brand through various online marketing techniques.
  • Staying uptodate with product knowledge and providing accurate and complete information to the customers.
  • Maintaining accurate and detailed records of customer interactions, orders, and feedback in our CRM system.
  • Building sustainable relationships and trust with customers and ensure customer retention.

REQUIREMENTS

  • Previous experience in customer service, preferably in both voice and nonvoice process.
  • Prior experience in promoting brands through digital marketing.
  • Exceptional communication skills, both verbal and written, with a persuasive and customerfocused approach.
  • Must be fluent in both English and Hindi. Fluency in any additional language will be a plus.
  • Strong interpersonal skills to build relationships and connect with customers effectively.
  • Proficiency in using CRM software.
  • Prior experience in using Wati or any other WhatsApp API is desirable.
  • Ability to multitask and prioritize tasks effectively.
  • Detailoriented with excellent organizational and time management skills.

JOB DETAILS

  • Employment Type
  • Full-Time, Permanent


  • Location

  • Lower Parel (Mumbai)


  • Work Mode

  • Hybrid
  • Work Timings 10 AM to 7 PM
  • Work Days 6 days a week (Sundays are working days with 1 rotational off during the week)

Job Types:
Full-time, Regular / Permanent


Salary:
Up to ₹22,000.00 per month


Benefits:


  • Paid sick time
  • Paid time off

Schedule:

  • Day shift
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • What do you know about WhatsApp Business API? Have you ever used one?
  • What is the difference between natural fibre and manmade fibre? Give example.

Experience:


  • Customer support: 1 year (preferred)
  • Branding: 1 year (preferred)

Language:


  • English (required)
  • Hindi (required)

Work Location:
In person
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