CRM Executive - Hyderabad, India - AR Homes
Description
CUSTOMER RELATIONSHIP MANAGER (Preferred both Male and Female)
Roles and Responsibilities:
-
5+ years in Customer Relationship with 2 years as a Team Leader / Relationship officer/manager
:
- Lead a team of customer service reps and provide quality customer support.
- Deliver internal and external reporting dashboards.
- Identify process loopholes and suggest improvements.
- Ability to clearly interpret the management needs and deliver as per expectations.
- Be available as per business requirements and show flexibility in work hours.
- Research, identify and resolve teammates' complaints while using applicable procedures.
- Handling escalation calls or chats that require supervisor intervention.
- Drafting documents like MOUs, Conveyance Deed, Development Agreement, Sale Deed, Lease Deed, Leave & License Agreement, Consent Letter, Notice etc.
- A bachelor's degree from any university.
- A clear and neutral accent without any mother tongue influence (MTI).
- Confident and pleasing personality.
- A problem solver and collaborative attitude with good people management skills.
- Experience with client reporting and excellent MS Office skills.
- Superior listening, verbal, and written communication skills.
- Excellent Typing Skills wpm or better) with good accuracy (90% and above).
- People Leadership Experience with coaching and feedback expertise.
- A sharp understanding of the business and client requirements.
- Knowledge of customer service practices and principles.
Pay:
₹8, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Madhapur, Hyderabad , Telangana: Reliably commute or planning to relocate before starting work (required)
Work Location:
In person
Speak with the employer
Expected Start Date: 14/12/2023
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