Customer Service Executive - Remote, India - Superbottoms

Superbottoms

Verified Company

Remote, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us:

We are a fast growing D2C brand in the sustainable baby care space. Founded in 2018 by Pallavi Utagi, SuperBottoms is a D2C brand in the sustainable baby-care space.

Backed by investors such as Lok Capital, DSG Consumer Partners, and Saama Capital, SuperBottoms aims to build a brand that stands for high-quality products that care for both the baby and the planet.

SuperBottoms is an undisputed leader in the sustainable baby-diapering space and aims to strengthen the position via brand campaigns with the now investor and ambassador, Alia Bhatt and also via offline expansion in the coming years.

Key Responsibilities:

Resolve customers' queries and issues through communication channels in a positive and friendly manner.
Meet the defined targets while ensuring you provide best in class customer service.
Ensure all SLAs are accomplished with 100% customer satisfaction.
Good comprehension skills

- ability to clearly understand and state the issues customers present.

Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.

Qualification & Skills:

Excellent communication skills.
Polite and customer service oriented.
Most importantly, be patient with new mothers.
02 years of experience in calling process.

Note:

Comfortable talking about situations surrounding the baby's wellbeing be it talking about baby pee / poop / rashes or anything else. We take pride in solving mom's queries, no matter what.

Key Requirement:

Nature of Work: