Desk Attendant - Goa, India - TEAM Recruiters

TEAM Recruiters
TEAM Recruiters
Verified Company
Goa, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Good knowledge of handling guest requests.

  • Good knowledge of Housekeeping operations.
  • Responsible for Departmental keys and guest room master cards.
  • Responsible for all calls coming to the Desk and to convey the right message to the right person.
  • Maintaining records related to daytoday operations of Housekeeping.
  • Follow up with concerned departments in case of guest requests/ complaints.
  • Updating the Housekeeping data board with information like VIP inhouse, Today's occupancy Percentage, arrivals, departures, todo list, rooms for super cleaning, etc.
  • Good understanding of property management software ( Eg: Opera, Protel, Fidelio, etc. )
  • Allocate work for each staff according to the point system/workload for the day.
  • Should have good telephone etiquette.
  • Make the relevant room status changes on the software as per the instructions given by floor supervisors.
  • Prepare the room discrepancy list for the Front office.
  • Prepare the VIP amenities list.
  • Prepare the Min BAR consumption list.
  • Post mini bar and laundry charges to the respective guest folios.
  • Prepare monthly sales reports for Minibar, Laundry, dry cleaning, and any other miscellaneous sales.
  • Prepare the missing/broken item register.
  • Handle the lost and found procedures and all inquiries.
  • Maintaining the "I need it now" cupboard.
  • Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
  • Coordinate with the Engineering / Maintenance department for room maintenance issues.
  • Coordinate with the Front office department.
  • Should have complete information related to all the rooms in the hotel.
  • Should have information of every staff, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, poolside, SPA, etc.
  • Give proper handover to the next shift and mention all responsibilities in detail to the next shift staff before leaving.
  • Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.

Pay:
₹15, ₹20,000.00 per month


Schedule:

  • Night shift

Experience:

- total work: 1 year (preferred)
- front office: 1 year (preferred)


Shift availability:

  • Night Shift (required)

Work Location:
In person
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