Real Estate CRM Executive - Chennai, Tamil Nadu, India - Bifold Dynamix

Bifold Dynamix

Verified Company

Chennai, Tamil Nadu, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
CRM Executive

We are seeking a dedicated and experienced CRM Executive to join our real estate clients' team.

As a CRM Executive, you will play a crucial role in managing their customer relationship management system to optimize client interactions and enhance overall business efficiency.

Responsibilities:

Implement and manage the customer relationship management (CRM) system to ensure accurate data entry, organization, and maintenance of client records, including maintaining records of payment information.
Responsible for the entire activities from postsales to till handover, ensuring timely documentation and collection commitments are met.
Handle customer queries and satisfy their requirements with the assistance of other departments, fostering positive client relationships.
Improve and implement CRM processes to enhance customer services and satisfaction.
Coordinate with other departments such as Finance, Legal, Sales, and Projects to streamline operations and ensure seamless communication.
Manage bank coordination for customers' loan facilitation and timely collection.
Devise methodologies to increase customer satisfaction by providing the right suggestions and solutions.
Generate leads from existing customers to expand business opportunities.
Demonstrate good knowledge of GST & RERA regulations in the real estate industry to ensure compliance and mitigate risks.

Qualifications:

Bachelor's degree in business administration, marketing, or a related field.
Proven experience working with CRM systems, preferably in the real estate industry.
Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
Detailoriented with a focus on data accuracy and integrity.
Proficiency in CRM software and Microsoft Office Suite.
Ability to multitask, prioritize tasks, and meet deadlines in a fastpaced environment.
Understanding of data protection regulations and compliance standards.
Previous experience in training or coaching staff on CRM usage is desirable.