Customer Support Executive Voice Process - Hosur, India - Genxlead Retail Pvt Ltd(Shyaway)

Genxlead Retail Pvt Ltd(Shyaway)
Genxlead Retail Pvt Ltd(Shyaway)
Verified Company
Hosur, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Roles and responsibilities

  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts.
  • Manage large inbound calls.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Strong phone contact handling skills and active listening
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer orientation and the ability to adapt to and respond to different types of characters.
  • Proven customer support experience is an added advantage.

Qualifications and experience

  • Graduates from any stream.
  • Fresher or 0 to 2 years in customer care domestic voice process
  • Excellent communication in Hindi and English is mandatory.

For more details, contact this person:


Office address:
No. 315, Mahalakshmi Towers, Rayakottai Road, opposite TNEB, Hosur, Tamil Nadu,

This job can be widely searched: customer specialist, customer representative, voice process, BPO.


Job Types:
Full-time, Permanent, Fresher


Salary:
₹180, ₹276,000.00 per year


Benefits:


  • Health insurance
  • Leave encashment
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Hosur,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (preferred)

Experience:


  • Customer service: 1 year (preferred)
- total work: 2 years (preferred)


Language:


  • Hindi (preferred)
  • English (preferred)

Work Location:
In person
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