- Manages global incidents across multiple data center environments to protect production systems critical to business success.
- Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.
- Works across a wide array of product lines and engages various levels of management on a day to day basis.
- Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.
- Provides immediate response and coordination aimed at minimizing the duration of service interruptions.
- Makes decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.
- 8 to 12 Years of experience in incident and problem management principles, procedures and techniques
- Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL, Servicenow)
- Thorough knowledge of information mapping concepts.
- Skill in evaluating documentation, production and quality control and publishing system operation.
- Skill in understanding and focusing on client needs, establishing credibility and building relationships with clients
- Skill in editing writing for punctuation, syntax and grammar and Ability to communicate effectively verbally and in writing
- Willing to work in 24/7 Rotational shifts including night shift and weekend support.
- Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
- Knowledge of FIS' products and services
- Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
- An exciting opportunity be a part of World's Leading FinTech Product MNC
- A range of benefits designed to help support your lifestyle and wellbeing.
- A multi-faceted job with a broad spectrum of responsibilities.
- A modern international work environment and a dedicated and innovative team.
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Incident Manager-3
1 week ago
Ensono Pune, Maharashtra, IndiaSome of the things you will you be doing: · Manage the process to restore normal service operation as quickly as possible to minimize the impact to business operations · Provide a verbal summary of the business impact and urgency of the incident to call participants · Provide to ...
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Incident Manager
1 week ago
Virtusa pune, IndiaIncident Manager - CREQ185419 Description Experience: 6 -9 years of experience · Job Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident mana ...
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Incident Manager
1 week ago
Virtusa Pune, IndiaIncident Manager - CREQ185419 Description · Experience: 6 -9 years of experienceJob Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident manaag ...
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Manager - Enterprise Incident Management
3 weeks ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Science Travel Percentage : · 0%ITIL Manager - Major Incident Manager – 12-15 Yrs - Pune · About this Team: · The Incident Management tea ...
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FIS pune, IndiaPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · General Equivalency Diploma Travel Percentage : · 0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on so ...
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Jobs for Humanity pune, India Full timeJob Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · General Equivalency Diploma Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity ...
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High Touch Operations Manager-Incident
5 days ago
Cisco Systems, Inc. pune, IndiaHigh Touch Operations Manager · Who You will Work With · Global CXC Expert care Teams are priority expert advisors to expedite issue resolution and enhance operational efficiency. Focusing on strategic accounts and enterprise businesses with mission-critical network operations, E ...
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High Touch Operations Manager-Incident
5 days ago
Cisco pune, IndiaHigh Touch Operations Manager · Who You will Work With · Global CXC Expert care Teams are priority expert advisors to expedite issue resolution and enhance operational efficiency. Focusing on strategic accounts and enterprise businesses with mission-critical network operations, ...
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FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · General Equivalency Diploma Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of th ...
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KPMG India Pune, IndiaAbout KPMG in IndiaKPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with loc ...
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KPMG India pune, IndiaAbout KPMG in India · KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with ...
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HSBC Pune, IndiaSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support ...
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Infosys BPM Pune, IndiaWALK-IN INTERVIEW FOR ITIL INCIDENT MANAGEMENT-TECHNOLOGY SUPPORT ON 15th & 22nd May'24 AT PUNE Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM::Walk-In Drive on 15th & 22nd May'24 at PUNE. Please carry copy of this posting to the venue and make sure yo ...
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Infosys BPM Pune, IndiaTECHNOLOGY WALK-IN DRIVE FOR · " ITIL INCIDENT MANAGEMENT" SKILL ON 08th May 2024 at Pune · Greeting from Infosys BPM Ltd., · You are kindly invited for the · Infosys BPM::Technology Walk-In · Drive on · 08th May 2024 · at Pune · Interview Information: · Interview Date: · 08th Ma ...
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Infosys BPM pune, IndiaWALK-IN INTERVIEW FOR ITIL INCIDENT MANAGEMENT(TELECOM DOMAIN)-TECHNOLOGY SUPPORT ON 15th & 22nd May'24 AT PUNE · Greeting from Infosys BPM Ltd., · You are kindly invited for the Infosys BPM::Walk-In Drive on 15th & 22nd May'24 at · PUNE. · Note: Please carry copy of this ...
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Infosys BPM Pune, IndiaTECHNOLOGY WALK-IN DRIVE FOR " ITIL INCIDENT MANAGEMENT" SKILL ON 08th May 2024 at Pune · Greeting from Infosys BPM Ltd., · You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 08th May 2024 at Pune · Interview Information: · Interview Date: 08th M ...
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Infosys BPM pune, IndiaTECHNOLOGY WALK-IN DRIVE FOR " ITIL INCIDENT MANAGEMENT" SKILL ON 08th May 2024 at Pune · Greeting from Infosys BPM Ltd., · You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 08th May 2024 at Pune · Interview Information: · Interview Date: 08th May 2024 · Int ...
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Infosys BPM Pune, IndiaWALK-IN INTERVIEW FOR ITIL INCIDENT MANAGEMENT-TECHNOLOGY SUPPORT ON 15th & 22nd May'24 AT PUNE · Greeting from Infosys BPM Ltd., · You are kindly invited for the · Infosys BPM::Walk-In Drive on 15th & 22nd May'24 atPUNE. · Please carry copy of this posting to the venue and make ...
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HSBC pune, India Permanent - Full timeSome careers shine brighter than others. · If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, supp ...
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Infosys BPM Pune, IndiaTECHNOLOGY WALK-IN DRIVE FOR · " ITIL INCIDENT MANAGEMENT" SKILL ON 08th May 2024 at Pune · Greeting from Infosys BPM Ltd., · You are kindly invited for the · Infosys BPM::Technology Walk-In · Drive on · 08th May 2024 · at Pune · Interview Information:Interview Date: · 08th May 2 ...
Enterprise Incident Manager - Pune, India - FIS Global
Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0%Enterprise Incident Manager - 24/7 Rotational Shifts
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About this Team:
It's an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions.
What you will be doing:
What you bring:
Added bonus if you have:
What we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Enterprise Incident Manager professionals in Pune
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Rahul Kumar
Major incident manager, Incident manager,
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Vishal Singh
Billing and collections
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Sushant Mane
11YRS EXPERINCE IN FINANCIAL SERVICES CHANNEL &MGT
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MUSADDIK SHAIKH
Application Support Engineer| ETL| AWS| JENKINS|
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PRADIP JADHAV
International Multi-Cultural Experience.
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Prameela Rani
Over 12+ years of experience in the IT industry on various environments, various roles, · experience ...