Customer Service Representative - Pune, India - Prodigy Technologies
Description
Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Types:
Full-time, Regular / Permanent
Salary:
₹21, ₹26,000.00 per month
Benefits:
- Flexible schedule
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Language:
- English (preferred)
- Hindi (preferred)
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