Associate - Web Operations - Delhi, Delhi, India - Unstop

Unstop
Unstop
Verified Company
Delhi, Delhi, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Unstop is looking for an
Associate - Web Operations who can be the liaison between the Operations team and the users. They will be responsible for resolving users' issues and requests in a timely manner. Prioritize, organize and execute solutions to said issues and requests.

  • Assist with challenging user requests or issue escalations as needed
  • Be the primary point of contact and build longterm relationships with user
  • Collaborate with the Operations team to maintain a healthy delivery pipeline and ensure timely delivery of client requirements within the agreed SLA
  • Coordinate and cooperate with different departments to improve business operations
  • Communicate with the team to develop strategic operations goals
  • Make recommendations for business performance improvement
  • Monitor website performance and recommend ways to improve the user journey on the website
  • Liaise between the user and internal teams, interact and coordinate with all departments working on the same account
  • Receive and respond to approval and notifications
  • Resolve any issues faced by the users, ensure redressal for complaints within the shortest span of time

Requirement:

Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level


Job Types:
Full-time, Permanent, Fresher


Salary:
₹360,000.00 per year


Benefits:


  • Health insurance

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • Are you a Fresher?
  • If Yes, how many months of Internship Experience do you have?
  • If No, how many months/years of work experience do you have?

Ability to Commute:

  • New Delhi, Delhi (required)

Work Location:
In person


Speak with the employer
More jobs from Unstop
See all jobs of Unstop