Customer Relation Officer - Kochi, Kerala, India - United Group of Initiatives

United Group of Initiatives

Verified Company

Kochi, Kerala, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description:
We are seeking a motivated and detail-oriented individual to join our team as the CRO-Lead Monitoring.

In this role, you will be responsible for overseeing and optimizing our lead monitoring processes to drive revenue growth and enhance customer acquisition efforts.

You will collaborate closely with sales, marketing, and data analytics teams to ensure the timely and accurate tracking of leads through the sales funnel, identify areas for improvement, and implement strategies to maximize conversion rates.

Responsibilities:

Develop and implement lead monitoring strategies to track the progress of leads through the sales pipeline and identify bottlenecks or inefficiencies.

Collaborate with sales and marketing teams to define lead qualification criteria and establish processes for lead scoring and prioritization.

Monitor and analyze lead data and metrics to identify trends, patterns, and insights that inform decision-making and drive performance improvements.

Work closely with data analytics teams to develop predictive models and algorithms for lead scoring and segmentation.

Implement and maintain lead tracking systems, CRM platforms, and other tools to ensure accurate and up-to-date lead information.

Conduct regular audits and quality checks to ensure data integrity and compliance with regulatory requirements.

Provide training and support to sales and marketing teams on lead monitoring best practices, tools, and technologies.

Generate reports and dashboards to communicate key insights and performance metrics to stakeholders at all levels of the organization.

Continuously evaluate and optimize lead monitoring processes to improve efficiency, effectiveness, and overall performance.

Requirements:

Bachelor's degree in Technology, BCA, BSc Computer Science (Master's degree preferred).

Proven experience in lead monitoring, sales operations, or related roles, preferably in a high-growth environment.

Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.

Proficiency in CRM software, marketing automation platforms, and data visualization tools.

Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders at all levels.

Detail-oriented mindset with a focus on accuracy, quality, and continuous improvement.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Knowledge of lead management best practices, industry trends, and emerging technologies.

Company:
United Group of Initiatives

Location:
Kochi,Kerala

Salary: 30, ,000 per month

Job Types:
Full-time, Permanent

Pay:
₹30, ₹35,000.00 per month

Schedule: