Associate, Compliance Risk and Diligence - Hyderabad, India - Kroll

Kroll

Verified Company

Hyderabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens.

Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business.

We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another.

As part of _One team, One Kroll_, you'll contribute to a supportive and collaborative work environment that empowers you to excel.

Responsibilities:

Manage IT ticket queue system
Provide initial triage and troubleshoot support items
Interact with internal and external end users via phone, ticketing system and WebEx
Discuss technical issues, find ways to reproduce issues to identify what went wrong
Able to handle high volume of issues and some challenging issues independently
Assess any functionality gaps, and identify solution options
Create analytics/reports per client requirements
Conduct User Acceptance Testing for Product releases
Perform data import and extract tasks related to client Implementations and projects, within the Salesforce platform
Participates in special projects and takes on special assignments
Develop and present project progress, dashboard & success metrics to senior management
Identify possible improvements related to work processes and tools
Assists less experienced Analysts and serves as a resource for others as needed
Manages workload effectively following Global Support procedures to ensure successful completion of tasks

Basic Qualifications:

College degree required
5+ years of experience in clientfacing technical/product support.
Experience implementing system integrations to internal and external systems, a plus
Strong service orientation
Strong analytical and problemsolving skills
Ability to work independently
Proven communications skills in writing and presenting to internal and external clients
Kroll is committed to equal opportunity and diversity, and recruits people based on merit._

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- #Naukri_