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    Walkin Interview - Mumbai, India - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Mumbai, India

    3 weeks ago

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    Contract
    Description

    About the Role

    :
  • The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Will be promoted to RPA Developer based on performance after 1 year.

    • Job Responsibilities:

  • Support, monitor and manage bots and automated processes in Blue Prism
  • Develop RPA solutions using Blue prism
  • Monitor performance of robots to identify opportunities for improvement
  • Perform root cause analysis and apply permanent fix
  • Support and resolve incidents within the service target agreed with the Business
  • Ensure all incidents are managed end-to-end
  • Conduct second-level support
  • Support the preparation of KPIs to report on Service Delivery performance
  • Liaise with country teams on control related queries
  • Support different countries to conduct periodic review of automation
  • Track system usage and make recommendations for improvement
  • Test software robots and deployment plans as necessary.
  • Develop training manuals if necessary.

    • Competencies (Skills essential to the role):

  • Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)
  • Strong Verbal and Written Communication and Interpersonal Skills.
  • Ability to quickly learn new concepts and software is necessary
  • Good understanding of Object Oriented Programming
  • Sound understanding of SQL
  • Ability to work effectively with cross - functional teams
  • Strong analytical and problem solving skills and ability to think creatively to solve complex problems
  • Candidate should be a self-motivated, independent, detail oriented, responsible team player
  • Candidates with backlog are not eligible

    • Educational Qualification / Other Requirement:

  • Should be graduate or postgraduate in Computer Science or IT
  • Pass Out candidates of 2021/2022 batch will be preferred
  • Should have basic knowledge of RPA
  • Certification in any RPA tool is an added advantage

    • Role Type / Key working relationships:

  • Individual Contributor
  • Internal team
  • External stakeholders

    • Requirements

  • Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving issues promptly.
  • Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to enhance efficiency.
  • Incident Management: Respond to incidents, coordinate solutions, and provide status updates.
  • Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting steps.
  • Performance Optimization: Monitor and enhance process performance for speed and accuracy.
  • User Support: Assist users with RPA-related inquiries and provide training when needed.
  • Security & Compliance: Ensure RPA processes adhere to security and compliance standards.
  • Change Management: Manage changes to RPA configurations and processes with minimal disruption.
  • Process Improvement: Identify and implement opportunities to refine and expand automation.
  • Reporting: Generate reports, analyze data, and provide insights for process enhancement.

    • Benefits

  • Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation
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