Service Now/zendesk Configuration 2 to 4 Years - Mumbai, India - Capgemini

Capgemini
Capgemini
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Work on assigned modules / tasks.

  • Configure/setup platform/service/tool to meet the stated and implicit requirements of the client including interface/UI, workflows, data capture, reports, dashboards, etc.
  • Develop code / perform unit testing for modules assigned.
  • Manage deliverables as per the project plan.
  • Report completion / issues to the Team Lead / Project Lead
  • Create Technical documentation.
  • Complete industry/OEM trainings and certifications on platform products and services.
  • Develop process excellence in activity to reduce the effort.
  • Ensure quality of deliverables on time. Maintain industry standards for the deliverables.
  • Exhibit strong problemsolving and business acumen skills.
  • Demonstrate proficiency in written and verbal communication skill.

Primary Skills

  • Certification / formal training in implementation cloud based / Low code solutions (ServiceNow (ITSM), ServiceNow (HRSD) Zendesk, Workato, SharePoint. PowerApps)
  • Experience with Database (SharePoint Lists, MySql), Frontend Scripting (HTML/JavaScript) and Libraries like , )

Secondary Skills

  • Knowledge of middleware tools like
  • MuleSoft, Boomi
  • Working knowledge of Microsoft Word, Outlook, PowerPoint, and Excel
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