Cse Spanish - Pune, India - Credence Resource Management

Credence Resource Management

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

Able to manage difficult customer issues while working in a fast paced environment
Determine the reason for delinquency and best course of action to assist our Borrowers.

Engage our Borrowers with the highest level of respect and dignity.

Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
Ensure all accounts in assigned lists are managed accurately and timely.
Call blended (inbound/outbound) environment.
Accounts are early / midstage defaults return payments, first payment defaults, and work date follow up assignments.
Perform advanced skip tracing on higher risk files.
Determine escalation of loans to thirdparty collection agencies.