Customer Service Representative - Delhi, India - Eminent India Pvt ltd
Description
Job Description:
- Manage pre and post sales.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Maintain the data for stock management and keep an eye on cost effectiveness.
Requirements and skills
- Strong phone contact handling skills and active listening
- Familiarity with MS-Excel.
- Customer orientation and ability to adapt/respond to different types of characters
- Good communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Fresher can should apply
Job Types:
Full-time, Regular / Permanent
Salary:
₹10, ₹15,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
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