Communication & Soft Skills Trainer Bpo - Nagpur, India - usk23

usk23
usk23
Verified Company
Nagpur, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Designation:
Communication & Soft skills

Trainer Salary:
₹25,000 - ₹30,000 per month (Depending on experience)

Location:

Mihan, Nagpur Experience Requirements - 1-9 years of Total experience - At least 4 years experience as voice coach - Good knowledge of grammar and pronunciation - Must have a good understanding of functional Grammar and MTI.

- Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location.

- Feedback and Coaching skills.

- Good rapport building skills, extremely methodical and organized - Applicant should be proficient with MS-Office (Word, Excel, power point) - Excellent command over spoken and written English - Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English - Must have a zeal and passion for training & excellent interpersonal skills - Exposure in an international corporate environment is a must - Ability to perform in adverse situations - Should be well versed in handling computers esp.

Word, Excel and Power Point Role Responsibilities - New Hire Communication Training ( Class room training) - Feedback & Coaching agents on Communication and spoken English.

- Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT - Give documented feedback as per the gaps identified in the audit.

- Attend Weekly calibration calls with the client/internal to be attended as per calibration roster. - Conduct training sessions as per requirement under specified timelines. - Complete his/her certification process. - Performance Assessment of Trainees during tests - Database management, daily reports, and analysis Some of the key responsibilities this role is accountable for


Salary:
₹25, ₹30,000.00 per month


Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 4 years (preferred)
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