Opening for Client Service Executive - Chandigarh, India - Cogniter Technologies

Cogniter Technologies
Cogniter Technologies
Verified Company
Chandigarh, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Skills:


Client Relationship Management:


Develop and maintain strong relationships with clients through regular communication and meetings.- Understand clients' needs and objectives to provide tailored solutions and support.- Anticipate client concerns or issues and proactively address them to ensure client satisfaction.


Customer Support:

Serve as the first point of contact for client inquiries, requests, and escalations.- Coordinate with internal teams to resolve client issues and ensure timely resolution.


Account Management:

Manage client accounts, including contract renewals, upselling opportunities, and contract negotiations.

  • Monitor client accounts to identify growth opportunities and recommend additional services or products.
  • Track client activity and maintain accurate records in the CRM system.

Product Knowledge:

Develop a deep understanding of our products and services to effectively educate clients and address their needs.

  • Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to clients.
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Cross-functional Collaboration:


  • Collaborate with sales, marketing, and product teams to ensure alignment on client needs and objectives.
  • Provide feedback to internal teams based on client interactions to drive product improvements and enhancements.
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