Receptionist (Exp 2+ Yrs Front Desk) - Baner, Pune, Maharashtra, India - Dimension

Dimension

Verified Company

Baner, Pune, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Receptionist
job description

Job description Receptionist /Lobby incharge

Objectives of the job

To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to

record and pass on information selectively. To assist the employee responsible from Sales and After Sales with

all customer contacts. Ensuring a pleasant atmosphere in the dealership.

Qualification

Basics: Any Bachelor degree
Experience (type of): 12 years experience as front office executive
Specialized Knowledge: Communication skills, basic telephone etiquettes, team player, ability to work in

dynamic situation, sensitive to customer needs, customer centric attitude

Job Designation/Field of Work:
1 Customer contact

Representing the Mercedes-Benz dealership on the telephone and by means of personal welcome as

the first point of contact for all visitors and business partners

Promptly greeting and addressing all visitors to the Mercedes-Benz dealership
Friendly and open approach to visitors in accordance with the Mercedes-Benz identity
Looking after customers waiting in the showroom
Answering and conducting telephone calls and connecting callers if required (switchboard) with proper

ettiquettes

Arranging for staff who are temporarily unavailable to call back
Ensuring prompt, priority customer care for those with problems or complaints
Recording and documenting walkins and teleins in the showroom

2 Sales

Introduce sales consultants to all showroom walkin customers
Providing customers with initial information in the form of brochures if necessary in case of sales

consultants are not available at the showroom

Provide basic information about Mercedes Benz, Dealership and Mercedes Benz products and services

over phone to all telephone enquiries.

Proactively offer refreshments to all walkin customers
Record telein and walkin prospects information in showroom logbook and share the same with sales

manager daily

Pass on all telein enquires to respective sales consultants with the consent of sales manager
Assisting the sales consultant to present products, services by handing over brochures, price lists,

schemes etc to sales consultants

3 Resources management
Ensure all showroom display vehicles are displayed in a proper layout (as recommended by MB India)
Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist
Ensure all test drive vehicles are parked in their respective parking bays
Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist
Maintain test drive log book to monitor and control proper usability of test drive vehicles
Act as one point contact for information related to test drive vehicle availability

Mercedes-Benz Receptionist job description 2/2

4 ShowrooM/Facilities management

Ensuring that the showroom is kept clean and tidy by maintaining the showroom cleaning checklist
Promoting a friendly atmosphere in accordance with the Mercedes-Benz corporate design
Ensuring that the reception is kept clean and tidy including the functionality/availability of the

equipment/refreshments and snacks provided in these areas

Checking and, if required, refilling brochure boxes
Checking, arranging and, if required, refilling accessory items
Ensure that the customer parking bays are strictly utilised for customers vehicle parking and ensure

that at any given point at least one parking bay is available for customers.

contact

Job Types:
Full-time, Permanent

Pay:
₹25, ₹28,000.00 per month

Benefits: