Customer Care Executive - Dighi, India - Robu

Robu
Robu
Verified Company
Dighi, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Care Executive (6 Months - 02 years)

Job Summary:


Number of Positions: 01 required.


Experience:
6 Months
to 2 Years** (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experienced preferred).


Salary Range CTC:
Rs


2,38,094/- per annum
(In-hand:
15,000/- pm) -to

  • Rs

2,68,616/- per annum
(In-hand:
17,000/- pm).


Educational Qualification:
Any Graduate or Under-Graduate, 12th passed.


Required Skills:


  • Good communications skills: English (Both verbal and written).
  • Ability to listen and active problemsolving skills.
  • Good interpersonal skills.
  • Ability to handle pressure.
  • Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

Gender:
Male/Female (anyone can apply).


Job Responsibilities and Duties:

The responsibilities & duties of the
Customer Care Executive would be:

  • To handle the customer queries and escalations systematically, providing them with the best solutions.
  • New customer addition and customer retention.
  • Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
  • The followup to ensure that appropriate actions are taken on customers/clients' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigations.

Benefits:


  • Limited Calls. No heavy call flow level, per day (mostly less than 40).
  • Day Shift only.
  • Semivoice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
  • Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
  • 2 Weekly Rotational Off's (rotational off changes on monthly basis only).

Job Types:
Full-time, Regular / Permanent


Salary:
₹238, ₹268,616.00 per year


Benefits:


  • Health insurance
  • Leave encashment
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift

Ability to commute/relocate:

  • Dighi, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)

Language:


  • English (preferred)

Work Location:
One location

  • Health insurance
More jobs from Robu
See all jobs of Robu