Client Support Associate - Pune, Maharashtra, India - Intercontinental Exchange Holdings, Inc.

Intercontinental Exchange Holdings, Inc.
Intercontinental Exchange Holdings, Inc.
Verified Company
Pune, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description:


Job Purpose


Client Support Associates in Knowledge team at ICE provides support to planning, integrating, coordinating, directing, synchronizing, and managing the knowledge and information.


Responsibilities

  • Research & determine the need of current knowledge base.
  • Follow the best practices to enhance the Articles.
  • Grammar, Spell check & maintaining the format.
  • Improve the search experience.
  • Determines the quality and completeness of submitted knowledge.
  • Structure knowledge for optimal use
  • Obtain the knowledge from optimal source.
  • Determine the need for knowledge updates.
  • Provide findings, & proposed action in the Knowledge articles.
  • Develop and maintain databases of internal and external knowledge.
  • Identify trends and recommend solutions to improve efficiency.
  • Reporting of Knowledge Article uses and improving content.
  • Support the continuous improvement in the knowledge base.

Schedule
This role offers work from home flexibility of up to 2 days per week.
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