Tele Caller Executive - Kolkata, India - Ascensive Educare Ltd.

Ascensive Educare Ltd.

Verified Company

Kolkata, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Making calls:
Tele callers are responsible for making outbound calls to prospective customers or clients.

They may use a script or follow a prepared set of talking points to engage the person on the other end of the line and encourage them to take a desired action.

Answering questions:

In addition to making outbound calls, tele callers may also receive inbound calls from customers who have questions or concerns.

They must be able to answer these questions professionally and courteously, while also providing accurate information.

Customer service:

Tele callers may also be responsible for providing customer service, including resolving customer complaints, processing orders, and managing returns or refunds.

Sales:
Depending on the organization, tele callers may also be responsible for selling products or services over the phone. They may be responsible for meeting specific sales targets or quotas.

Data management:
Tele callers may be required to update customer records, input orders, and manage data in various software systems.

Reporting:

Tele callers may be required to provide regular reports on their activities, such as the number of calls made, sales made, and customer issues resolved.

Communication skills:

Tele callers must have excellent communication skills, including the ability to listen actively and respond appropriately to customers' needs and concerns.

They must be able to communicate clearly and effectively in a friendly and professional manner.

Time management:

Tele callers must be able to manage their time effectively to ensure that they are making the required number of calls and meeting their targets.

Teamwork:

Tele callers may work as part of a team and must be able to collaborate effectively with others to achieve shared goals.

Adaptability:
Tele callers must be able to adapt to changes in technology, company policies, and customer needs. They must be willing to learn and take on new responsibilities as required.

Overall, the job of a Tele Caller requires excellent communication skills, a customer-oriented mindset, and the ability to work in a fast-paced and dynamic environment.

Reg

Job Types:
Full-time, Regular / Permanent

Salary:
Up to ₹14,000.00 per month

Ability to commute/relocate: