Automobile Sales Trainer - Kota Industrial Area, Kota, Rajasthan, India - Bhatia and Company

Bhatia and Company
Bhatia and Company
Verified Company
Kota Industrial Area, Kota, Rajasthan, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Company Overview


Bhatia and Company, (A Unit of Bhatia Corporation Pvt Ltd), Dealer of Maruti Suzuki is a leading organization in Kota, is dedicated to providing motor services that exceed customer expectations.

Job Overview

Qualifications and Skills

  • Graduation in the relevant field.
  • Proven experience in customer service management, preferably in the automotive industry.
  • Excellent leadership and team management skills.
  • Strong problemsolving and conflict resolution abilities.
  • Exceptional verbal and written communication skills.
  • Proficient in MS Office and customer relationship management (CRM) software.
  • Ability to work under pressure and handle demanding customers.
  • Detailoriented with strong organizational skills.
  • Knowledge of industry regulations and best practices.
  • Ability to motivate and inspire a team.
  • Travel frequently for training and development purpose.
Roles and Responsibilities

  • Develop and implement customer service policies and procedures to ensure highquality service delivery.
  • Manage a team of customer care representatives and provide ongoing coaching and training.
  • Resolve customer complaints and inquiries in a timely and satisfactory manner.
  • Monitor customer feedback and implement strategies to improve the overall customer experience.
  • Collaborate with other departments to enhance customer satisfaction and retention.
  • Analyse customer data to identify trends and make recommendations for process improvements.
  • Maintain knowledge of company products and services to effectively address customer needs and queries.
  • Prepare and present performance reports to senior management.
  • Stay updated on industry trends and best practices in customer service management.
  • Ensure compliance with company policies and regulations

Pay:
₹20, ₹25,000.00 per month


Supplemental pay types:

  • Performance bonus

Experience:

- total work: 2 years (required)


Work Location:
In person
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