Customer Service Representative - Agra, Uttar Pradesh, India - Talentgum

Talentgum

Verified Company

Agra, Uttar Pradesh, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Title:
Customer support Executive

Job Description:

Responsibilities:

Manage and respond to customer inquiries, comments, and direct messages exclusively on social media platforms, such as Facebook, Twitter, Instagram, and LinkedIn.
Provide timely and professional customer support, addressing inquiries, troubleshooting issues, and resolving concerns to ensure a positive customer experience.
Monitor social media channels for incoming messages and mentions related to our brand, promptly responding to customer inquiries and engaging with our audience.
Develop and maintain a knowledge base of frequently asked questions and standardized responses to efficiently address common customer inquiries and concerns on social media.
Collaborate with the marketing team to develop strategies for enhancing customer engagement and satisfaction through social media channels.
Analyze customer interactions and feedback on social media platforms to identify trends, patterns, and areas for improvement in our customer support processes.
Work closely with crossfunctional teams, including customer service, marketing, and product development, to address customer feedback and improve the overall customer experience.
Stay informed about industry trends and best practices in social media customer support, incorporating new ideas and approaches into our strategies and processes.

Job Types:
Full-time, Permanent

Pay:
₹9, ₹20,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Application Question(s):

Education:

Experience:

Language:

Work Location:
In person

Expected Start Date: 01/06/2024

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