Back Office Executive - Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India - Talent Recruitment

Talent Recruitment
Talent Recruitment
Verified Company
Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We are currently seeking a dedicated and enthusiastic Back Office Executive to join our team and play a pivotal role in ensuring seamless communication between our customers and the company.


Position Overview:


Key Responsibilities:


Inbound Support:
Assist customers in understanding our products and services, address concerns, and provide accurate information to meet their needs.

Outbound Communication:
Proactively reach out to customers to follow up on their inquiries, requests, or feedback and ensure timely resolution.

Data Management:
Maintain accurate and up-to-date customer records and interactions in our database.

Documentation:
Prepare and maintain reports, records, and documentation related to customer interactions and issue resolution.


Cross-functional Collaboration: Collaborate with other departments to ensure timely and effective issue resolution, such as forwarding technical issues to the IT team.


Quality Assurance:
Maintain a high standard of service quality and ensure that customer interactions align with company policies and procedures.

Customer Feedback:
Collect feedback from customers and share insights with the management team to continuously improve our services.


Qualifications:

High school diploma or equivalent; bachelor's degree preferred.

Proven experience in customer service or a related role.

Strong written and verbal communication skills.

Excellent problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Good organizational and time-management skills.


Benefits:

Competitive salary and performance-based incentives.

Comprehensive training and professional development opportunities.

Health and wellness benefits.

Friendly and collaborative work environment.

Opportunities for career advancement.


Salary:
Up to ₹25,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Back office executive: 1 year (preferred)

Language:


  • English (preferred)

Work Location:
In person


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