Customer Relations Executive - Gurugram, Haryana, India - Onnsynex Ventures Pvt. Ltd.

Onnsynex Ventures Pvt. Ltd.
Onnsynex Ventures Pvt. Ltd.
Verified Company
Gurugram, Haryana, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Skills Required:


  • Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or freight forwarding industry.
  • Excellent verbal and written communication skills especially in English
  • Excellent interpersonal skills.
  • Strong problemsolving abilities and the ability to work well under pressure.
  • Familiar with Microsoft office, Google drive and Google
- sheets.

  • Ability to multitask, prioritize, and manage time effectively.
  • A customercentric mindset with a passion for maintaining client relationships and delivering exceptional service.
  • Strong followup skills
  • Self motivated, agile and proactive and results oriented

KRAs

  • Virtually ensuring smooth inbounds and outbounds with coordination with internal teams
  • Resolve customer complaints and grievances immediately
  • Communication with domestic & international clients to receive and process orders
  • Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently.
  • Collaborate with the sales team to negotiate and renew contracts with clients.
  • Crossselling and upselling of other products and services
  • Maintaining financial health and receivables of customer accounts and ensuring timely payments
  • Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clients.

Salary:
₹20, ₹35,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Experience:

- total work: 2 years (required)

  • Customer service: 3 years (required)

Language:


  • English (preferred)

Ability to Commute:

  • Gurgram, Haryana (required)

Ability to Relocate:

  • Gurgram, Haryana: Relocate before starting work (required)

Work Location:
In person
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