Customer Service Executive - Mumbai, India - Talent Corner HR Services Private Limited

Talent Corner HR Services Private Limited
Talent Corner HR Services Private Limited
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Apparel and fashion industry experience is required


The job role involves extensive customer communication, handling financial transactions, coordinating exchange management, resolving consumer inquiries, tracking orders, and collaborating across departments, requiring strong communication, problem-solving skills, and familiarity with financial transactions.


Key Takeaways

  • Extensive customer communication across various channels
  • Efficient handling of financial transactions and refunds
  • Proactive exchange management to reduce returns
  • Resolving consumer inquiries and coordinating nondelivery issues
  • Initiating postservice sales calls and abandoned cart recovery
  • Coordinating with crossfunctional departments for issue resolution
  • Proficiency in using MIS and reporting tools

Send me your resume

Job Types:
Full-time, Permanent


Salary:
₹10, ₹18,000.00 per month


Benefits:


  • Paid time off

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • How many years of Retail Apparel and Fashion experience do you currently have?

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

Order Tracking: 1 year (preferred)

  • Customer service: 1 year (preferred)
  • Sales: 1 year (preferred)
  • Cold calling: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Speak with the employer
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