Security Dispatcher - Delhi, Delhi, India - Hammer Head Global Solutions Pvt. Ltd.

Hammer Head Global Solutions Pvt. Ltd.
Hammer Head Global Solutions Pvt. Ltd.
Verified Company
Delhi, Delhi, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description/Security Dispatcher

Job Summary

Responsibilities and Duties

  • Call filed employees/clients (based in the US) to perform security checks.
  • Answers incoming calls regarding issues, service questions, and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update information in the service database/report during and after each call.
  • Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.
  • Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
  • Establish and manage communication with corporate, Clients, staff, and management.
  • Organize and prioritize office tasks to fulfill all administrative requirements.
  • Coordinate meetings with the US team.
  • Participate as needed in special department projects.

Qualifications and skills

  • Graduation or Equivalent
  • Prior customer service experience is a plus.
  • Time management
  • Collaboration skills
  • Problem-Solving/ Analysis
  • Personal effectiveness/credibility
  • Excellent communication and interpersonal skills
  • Technical capacity; Good knowledge of MS Office & Google products.

Benefits
All benefits will be mentioned in the Offer letter.


Job type:
Full-time


Job Types:
Full-time, Permanent, Fresher


Salary:
₹25, ₹28,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Morning shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay

Education:


  • Bachelor's (required)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (required)

Work Location:
In person
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